Shipments outside of the U.S may incur customs fees depending on the destination country. Collective Journeys does not take responsibility for any duties and/ taxes taxes due upon delivery. Any fees due, are to be paid to the approriate agency by the receiving party.
Oh no! We advise all customers to check, and review shipping address prior to placing their order to ensure accurate delivery. Collective Journeys is not responsible for any incorrect inputted addresses at time of order placement. At times, the package is sent back to us if the carrier finds the
package “undeliverable” in which you will be notified via email. However, packages are sometimes
not returned to the sender in which we ask for you to contact our customer service team!
At times the carrier does mark packages as delivered ahead of their schedule in which will be delivered within 1-2 business days. Once this time frame has passed, please contact us to file a claim regarding your missing delivered package so we may follow up with the carrier and provide you with a resolution to correct this shopping experience for you!
We are so sorry this occurred! Unfortunately, we do not take responsibility for returned packages determined as "Undeliverable" / "Insufficient As Addressed" / "Unable to Fwd" / "Address Not Found" etc. As Collective Journeys does not modify any addresses provided, we do not take responsibility for returns by the carrier. Please contact our customer care team for an alternate resolution!
If your order has not shipped, we may of course Cancel your order! If the order has been confirmed as shipped, you will need to "refuse" the package upon delivery and have the package sent back to sender. Once the item is received at our fulfillment center, a refund for the returned item will be processed.
Refunds typically take up to 5-7 business days from the date the refund was processed. Depending on your bank this time frame does vary, as each bank has its own policies regarding processing time. We recommend contacting your bank for confirmation.
We apologize for this! We regret to inform you at this time, we are only able to refund to the original form of payment. Please contact your bank for more information in regards to "rerouting" your funds to the updated account.